FAQ:

Q1: Can I have a sample order for led profiles?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2: What is the transportation?

A: By Air, by Sea, by Train OR by Express all are OK to us.

Q3: How about the delivery time?

A: If in stock, it needs 2-4 days. If out of stock, usually it needs 15 days to produce.

Q4: Do you have any MOQ limit for the order?

A: NO MOQ, 1 piece for sample checking is available.

Q5: Do you offer guarantee for the products?

A: Yes, we offer 3 years warranty to our products.

Q6: What is your main product line is made?

A: LED aluminum profiles, LED light strips, LED power supplies, LED Grow Lights etc.

Q7: How about your R & D team's ability?
A: We have 8 years production experience, and we dedicate to developing the new products every year according to the demands of the various markets.

Q8: Can you customize the product according to the customer's request?
A: Yes, we can. OEM & ODM are available

Q9: Can we see the led dots through diffusers?

A: Most of our opal diffuser can’t be seen the dots. It also depends on distance from led to diffuser.

Q10: Does it comes with end caps?

A: Yes, it has end caps, clips, cover and aluminum profiles.

Q11: Can they be used for outdoor?

A: Yes, it applies to outdoor for some items, but mostly are IP44 for indoor.

Q12: Do you have all profiles in stock?

A: Usually the hot sale products are in stock. As for other items, we need to check our stock status for you.

Q13: Can we order special length for aluminum?

A: Yes, Most of our profiles are 4 meter length in stock. Some of items are 3 meter length in stock.

Q14: Can we be your exclusive agent in our country?

A: Yes, once your volume is large enough then after our evaluation we can consider.

Q15: PMMA and PC Cover which one better?

A: PMMA is much fragile than PC cover, in the process of transportation, PMMA is easier to be damaged, now more and more customers use PC.

Q16: Can we have porfile in other color? Like white and black or other special color?

A: Yes, we can do powering coating for you.

Q17: Can you offer a trade discount?

A: It depends on your order quantities.

Q18: What kinds of payment methods do you accept?

A: T/T bank transfer, if amount is less, then we also could accept Paypal.

Q19: what if i require a special, unique led profile?

A： We ofter open new models for our customers.

Q20: Can i get customized products for special application?

A: Of course, we provide OEM and ODM service, design and produce according to customers' requirement. Such as different length, different color, different packing etc.

Any other questions, please contact our sales, thank you!

UGR<19 Cover